As far as the “difficult” part, that might have been too weak a word. By “difficult”, I meant in getting things done. I’ve heard stories about difficulty getting transcripts (necessary not only for transfers, bu tot sit for the licensing exam), lost paperwork and even one story of a young lady being told she was accepted to the program, only to find out later a mistake was made and she would need to reapply next year. To be honest, this all makes us feel that maybe our money should be going somewhere else. That’s where i am coming from.

So no, someone acting rude to Suzette is not to her the “end of the world”. Someone being rude to her when they expect us to pay them money is also not the end of the world, but it might be the end of the money flowing from our pocket into their offices.

Keep in mind too that we are paying for her tuition “out of pocket”. No scholarships, no grants and no loans. So the customer service experience for might be a little more important to us that it is to most college students.

That said…

I’m not meaning to be glib here, but I do come from an extended family of doctors and nurses.

The folks at TSU have been nothing but difficult and rude through the process of Suzette trying to apply for the nursing program.

I think it’s terrible that they’re rude and difficult. BUT if you’re planning on training to work around many doctors (and some nurses) it can be a good idea to learn NOW how to handle difficult, rude, bureaucratic and superior-acting people.

Some of the hardest parts of being a nurse is working around some of the other nurses and working for some of the doctors.